The Autodiscover service provides access to Microsoft Exchange features such as: Autoconfiguration of profile, the Offline Address Book (OAB), Free/Busy Information, Out-of-Office assistant, Sharing Invitations, Auto-mapping of Shared Mailboxes, and is necessary for using Public folders in Exchange 2013 and later.Reset Email Account. The issues include mails not sync properly, delayed in message delivery and intermittent revert back of message from Exchange Server, etc.The main issue is communication hassles between mail client and mail server.To synchronize your Gmail account with an outside email client, such as Outlook, give the server instructions for how to send your Gmail emails in the form of.The article describes the issues that are related to the absence, improper configuration or resolution of CNAME record used for autodiscover service. Facebook Twitter Google+ LinkedIn Lots of users observe sync issues between Outlook 2011 for Mac and Exchange Server versions including both Exchange 2007/20.
Outlook 2011 Godaddy Inbox Sync Issues For Mac To SyncYou do not have to turn on Sync Services in Outlook. For more information about this service refer to a Knowledge Base article on What Is An Autodiscover Record And Why Do I Need It?Issues With Outlook For Mac To sync your email account between Outlook and your device, you can add the account in both Outlook and in the device. Similarly, Outlook for Mac 2011 and higher support Autodiscover, and require it to configure an Exchange mailbox in Outlook for Mac 2016 and higher. 4.Autodiscover is available for Outlook clients 2007 and newer, and is required to configure an Exchange mailbox in Outlook 2016 and higher. Tap your profile portrait to the screen’s top-left to bring up the Outlook sidebar. Open Outlook and switch to the Mail tab.Shared mailbox auto-mapping does not work Offline Address Book synchronization issues Free/Busy information in your calendar is not available Outlook 2016/2019 cannot connect to the mailbox ![]() Public Folders are not accessible in Exchange 2013/2016/2019Starting from Exchange 2013 Public Folder feature requires the presence of autodiscover record for a domain name for the email address you use to connect Outlook to the mailbox. Automapping can also be disabled by our Level 2 team. This can be used as an easy workaround to assign full access permissions to mailbox for group of people who will not use mailbox all the time, but still need full access permissions to it. That may be useful for Exchange users who do not want mailbox to appear automatically in Outlook, but still want to have full access to it and auto-mapping feature enabled. For more information about auto-mapping read the K nowledge Base article on How Does Mailbox Auto-Mapping Feature Work in Exchange 2010/2013?Note: Auto-mapping feature only takes effect when permissions are assigned against individual accounts, not distribution lists. Sharing invitation does not workIf you see the prompt below when you try to send the invitation, that means that autodiscover does not resolve correctly.Error while preparing to send sharing message.For more information about sharing Calendars, Contacts, etc via Sharing Invitation read the K nowledge Base article on How Do I Share (Let Others See) My Outlook Folders (Inbox, Contacts, Calendar etc.)? Shared mailbox auto-mapping does not workIf a user has full access permissions to another mailbox and it does not show automatically on Navigation Pane in Outlook application, you need to check how autodiscover resolves on the affected PC. Below are the steps Outlook performs when tries to find the autodiscover server: Autodiscover resolutionImportant: the issues above can happen due to a different root cause, however the absence of autodiscover record is the first suggestion to check.In case autodiscover record is properly configured via your DNS hosting provider, there are no typos and mistakes, there can be a problem with the resolution of the record when Outlook fails to find the server autodiscover points to. For more information about Public Folders read the K nowledge Base article on Public Folders In Exchange 2013/2016/2019.Read the information about autodiscover resolution and troubleshooting process. Latest osx for mid 2011 imacWhen using a service which requires Autodisover to function, such as the Offline Address Book, Out of Office Assistant, Free/Busy Information, Public Folders, or accessing shared mailbox data.Follow the steps below to resolve the autodiscover related issues. Any time the client's connection to an Exchange server fails In case correct DNS record is configured for your domain name, Outlook will successfully finish autodiscover process.Also, the value of autodiscover record can be kept in your computer's OS cache or in a local hosts file, which was formerly used for resolution of IP addresses to domain names on user's machines.After a mailbox profile is created, the mail client will still need to automatically connect to the Autodiscover service under the following conditions: Contact your Web developer to remove the page from the site, so that the response of the links will be, for example, 404 Page not found.This step lets the Outlook find the Intermedia auodiscover server. A user might experience various issues described in our Knowledge Base article How To Fix The Credential Prompt Error In Outlook For Office 365 And Office Apps Users.Outlook gets information from Active Directory (on-premises Exchange server).If the record cannot be obtained from local domain, the SCP lookup fails.Outlook, which is not connected to domain, uses the domain name part of SMTP address for this query: In case HTTPS root domain query fails, the lookup of is happening.Note: if your website stores XML file mentioned in step 3 or 4, the autodiscover process will fail. 2017 and later versions)Outlook uses a set of methods to determine whether the provided user account comes from Office 365.If Outlook falsely determines that you are an O365 user, an attempt is made to retrieve the Autodiscover from the known O365 endpoints. ![]() This test provides information on how your autodiscover resolves globally. Run the Microsoft Remote Connectivity Analyzer, choosing Outlook Autodiscover radio button under Microsoft Office Outlook Connectivity Tests section. If you do not see the failed step in the log, contact Support and provide us the results, so that we could further assist you. This provides a good measure of how the user's workstation or network is resolving autodiscover. ![]()
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